Shipping policy

Soulz Shipping Policy

Processing Times

🕒 All orders are processed within 2–4 days, including weekends and holidays. We work hard to get your order out as quickly as possible, even during peak seasons.

Shipping Rates & Delivery Estimates

🚚 Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping (U.S.): 3–7 business days
Express Shipping (U.S.): 2–3 business days
International Shipping: 7–21 days (varies by country)

Delivery times may vary due to carrier delays, customs, or weather conditions.

Order Tracking

📍 Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.

Incorrect Address

🏠 Please double‑check your shipping address before placing your order. Soulz is not responsible for orders shipped to incorrectly entered addresses. If you need to update your address, contact us immediately — once the order has shipped, we cannot make changes.

Lost or Stolen Packages

📬 Soulz is not responsible for packages marked as delivered but not received. If this occurs, please contact the carrier directly to open a claim. We will assist where possible.

International Customs & Duties

🌍 International orders may be subject to customs fees, import taxes, or duties. These charges are the customer’s responsibility and vary by country.

Pre‑Orders & Special Releases

🔥 For pre‑order items, estimated shipping timelines will be listed on the product page. Orders containing both pre‑order and in‑stock items may ship together unless otherwise noted.